WHAT IT MEANS
Detecting whether an outbound call reached a person or a voicemail or recorded message.
Real example
The AI leaves a short message instead of talking to a recording.
What’s normal
It matters for outbound campaigns. Mistakes waste minutes and money.
The India angle
Voicemail is less common in India, but network messages like “switched off” and caller tunes confuse bots.
Questions to ask your vendor
How do you handle caller tunes and network messages?
What’s your detection accuracy?
Am I charged for those minutes?
Related terms
Companies that do this
Other terms in Conversation Flow
Supported by
