Latency
WHAT IT MEANS
The delay between the caller finishing speaking and the AI starting to reply.
Real example
A 3-second pause feels awkward. Under 1 second feels natural.
What’s normal
Most production agents land around 800ms–1.5s. Humans reply in about 200–500ms.
The India angle
Servers hosted abroad add delay. Check where the servers are located.
Questions to ask your vendor
What’s your average and worst-case latency on real calls?
Where are your servers hosted?
Is latency the same in Hindi as in English?
Related terms
Companies that do this
Other terms in Speed & Quality
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