Jitter and packet loss
WHAT IT MEANS
Network problems that make audio choppy, robotic or missing.
Real example
The caller’s words come through broken.
What’s normal
Small amounts are handled automatically. Large amounts break speech recognition and the conversation.
The India angle
Common on weak 4G and in rural areas.
Questions to ask your vendor
How does your system handle poor network calls?
Do you monitor call audio quality?
What happens to accuracy on bad networks?
Related terms
Companies that do this
Other terms in Speed & Quality
Supported by
