WHAT IT MEANS
Detecting when someone is speaking versus silence or noise.
Real example
It ignores a TV in the background but notices when the caller speaks.
What’s normal
A basic building block of barge-in and turn detection.
The India angle
Traffic, crowds and loud homes are common call conditions. VAD must handle noise well.
Questions to ask your vendor
How does your system handle noisy calls?
Have you tested it on calls from busy streets or markets?
Can sensitivity be adjusted?
Related terms
Companies that do this
Other terms in Conversation Flow
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