Silence handling / dead air
WHAT IT MEANS
What the AI does when nobody speaks, or when it’s waiting on a system.
Real example
“Let me just check that for you…” instead of 4 seconds of silence.
What’s normal
More than 2–3 seconds of silence makes callers think the call dropped.
The India angle
Slow core banking systems can cause long waits. Plan filler lines for them.
Questions to ask your vendor
What does the AI say while waiting for data?
What happens if the caller goes silent?
After how long does it end the call?
Related terms
Companies that do this
Other terms in Conversation Flow
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