Function calling
WHAT IT MEANS
When the AI takes an action during a call, like checking a balance, booking a slot or updating the CRM.
Real example
“Let me check your due amount” → the AI fetches it from your system.
What’s normal
Most real business value comes from these actions, not from conversation alone.
The India angle
Indian enterprises often have older core systems, so integration takes longer than the AI setup.
Questions to ask your vendor
Which of our systems can you connect to?
What happens if our system is slow or down during a call?
How long does integration usually take?
Companies that do this
Other terms in Thinking (LLM)
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