Guardrails
WHAT IT MEANS
Rules that stop the AI from saying or doing things it shouldn’t.
Real example
Never quote an interest rate. Never discuss competitors. Transfer to a human if the customer is upset.
What’s normal
A must in BFSI and healthcare, usually a mix of prompt rules and automated checks.
The India angle
Recovery calls must follow RBI conduct rules: no threats, no harassment, and respect for calling hours.
Questions to ask your vendor
What guardrails come built in?
Can we add our own compliance rules?
What happens when a guardrail is triggered?
Companies that do this
Other terms in Thinking (LLM)
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