WHAT IT MEANS
The “brain” of the voice agent. It understands what the caller said and decides what to say next. Examples: GPT, Gemini, Claude, Llama.
Real example
Customer: “I lost my job, can I pay later?” The LLM works out the intent and responds with care.
What’s normal
Faster, smaller models are often used for voice, because big models can be too slow.
The India angle
Indian models like Sarvam may do better on Indian languages and context, and help with data-location concerns.
Questions to ask your vendor
Which LLM do you use, and why?
Can we switch the model later?
Where is the model hosted?
Related terms
Companies that do this
Other terms in Thinking (LLM)
Supported by
