Turn detection
WHAT IT MEANS
Deciding when the caller has finished speaking and it’s the AI’s turn.
Real example
The caller says “My policy number is…” and pauses. The AI should wait, not jump in.
What’s normal
One of the hardest problems in Voice AI. Getting it wrong makes the AI either cut people off or feel slow.
The India angle
Callers often pause while finding documents or numbers. The AI needs patience.
Questions to ask your vendor
How do you handle pauses mid-sentence?
Do you use smart turn detection or just silence timers?
Can we tune it for our callers?
Related terms
Companies that do this
Other terms in Conversation Flow
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