Barge-in
WHAT IT MEANS
When the caller interrupts the AI, and the AI stops talking to listen.
Real example
AI: “Your EMI of ₹5,000 is due on—“ Customer: “Already paid!” The AI stops and responds.
What’s normal
Without good barge-in, calls feel robotic and customers hang up.
The India angle
Indian callers often interrupt early. Background noise can also trigger false interruptions.
Questions to ask your vendor
How fast does the AI stop when interrupted?
Does background noise cause false stops?
Can I test interrupting it live?
Related terms
Companies that do this
Other terms in Conversation Flow
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