Voice AI agent
WHAT IT MEANS
Software that talks to customers on a phone call like a human: it listens, understands, replies and takes actions.
Real example
A bot that calls a customer, reminds them of an EMI and books a payment date.
What’s normal
Good agents handle one clear task well, such as reminders, booking or FAQs. “Does everything” agents usually fail in production.
The India angle
It must handle Hindi, English and Hinglish in one call, and work on noisy mobile networks.
Questions to ask your vendor
Which use case do you have the most live calls in?
Can I listen to 10 real recorded calls, not demos?
How many calls a month do you handle in production today?
Related terms
Companies that do this
Other terms in Basics
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