Code-switching
Hearing (Speech-to-Text)
INDIA-SPECIFIC
WHAT IT MEANS
When a caller mixes languages in one sentence.
Real example
“Mujhe apna EMI date change karna hai next month se.”
What’s normal
Many global models handle one language at a time and get confused by mixing.
The India angle
This is most Indian calls. Hinglish, Tanglish (Tamil + English) and others are the norm, not the exception.
Questions to ask your vendor
Can you handle Hinglish in the same sentence?
Does the AI reply in the language the caller chose?
Can I hear a real mixed-language call?
Related terms
Companies that do this
Other terms in Hearing (Speech-to-Text)
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