Verloop.io is a Bengaluru-based conversational AI company with a customer service automation suite. It offers voice AI agents for phone calls and chat agents for WhatsApp, web, and social channels, and serves 500+ brands according to the company.
Verloop.io: Voice and Chat AI for Customer Service Verloop.io is a Bengaluru-based conversational AI company founded by Gaurav Singh, with offices in San Francisco and Abu Dhabi. It builds a customer service automation suite with voice AI agents for phone calls and chat agents for WhatsApp, web, and social channels. The company says it serves 500+ brands in sectors such as banking, insurance, e-commerce, travel, and logistics. Nurix AI acquired Verloop.io in July 2026, and it continues to operate as part of Nurix AI. Key Features Voice AI Agents: Automate inbound and outbound calls in 80+ languages, including 10+ Indian languages and Arabic dialects, according to the company. Speech Stack: Combines speech recognition, natural language understanding, and speech normalisation to handle accents and interruptions. Human Handover: Transfers complex calls to live agents with a summary of the conversation. Sparks Auto QA: A generative AI module that audits customer conversations for quality assurance. Integrations: Connects to 100+ tools to link support systems into one workflow. Use Cases Proactive Outbound Calls: Reminders, renewals, feedback collection, and follow-ups. Inbound Support: Order, account, and ticket status checks by phone. Upsell and Cross-Sell: Inform customers of new products during a support call. Omnichannel Support: Run the same automation across voice, WhatsApp, and web chat.
Vertical Applications
HQ COUNTRY
Bengaluru, India
FOUNDED
2017
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