Tovie AI builds voice agents for organisations with large call queues, such as councils, insurers, banks, and collections teams. The agents handle inbound and outbound calls, complete tasks during the call, and hand over to a person on request.
Tovie AI: Voice Agents for High-Volume Call Queues
Tovie AI is a London company that builds voice agents for organisations with large call queues, such as councils, insurers, banks, and debt collection teams. The agents answer and make calls, complete tasks such as renewals, payments, and bookings during the call, and hand over to a person on request. Its clients include UK councils.
Key Features
Inbound and Outbound Calling: Run outbound campaigns, reminders, and follow-ups, and handle inbound calls around the clock.
Actions on the Call: Agree renewals, payment plans, and bookings during the conversation and update the CRM.
Human Handoff: Pass calls to a person when the caller asks for one.
Agent Platform: A no-code flow builder with custom Python and JS blocks, routing between specialised agents, and calls to external tools and APIs.
Conversation Analytics: Topics, automation rate, sentiment, and cost measured on live call traffic.
Deployment Options: Cloud with UK data residency, or fully on-premise inside the customer's own infrastructure.
Use Cases
Councils and Public Services: Waiting-list outreach, carer assessments, and telecare switchover check-in calls.
Financial Services and Insurance: Claims, renewals, and customer service calls for insurers and banks.
Collections and Recoveries: Arrears calls that agree a payment plan, including through Recobra, the company's collections product.
Contact Centres: Outbound campaigns and inbound handling for high-volume queues.
