Aircall is a cloud phone system for sales and customer support teams. Beyond calling, it offers AI voice agents that handle calls end to end and AI assistants that transcribe, coach, and log every conversation.
Aircall: Cloud Phone System with AI Voice Agents Aircall is a Paris company, founded in 2014, that runs a cloud phone system for sales and customer support teams. On top of calling, it offers AI voice agents that answer calls end to end and AI assistants that transcribe, coach, and log every conversation. The company says it serves 23,000+ businesses in 110+ countries. Key Features AI Voice Agents: Receptionist, sales, support, and order agents that identify caller intent, resolve routine requests 24/7, and escalate complex calls with full context. Business Phone System: Local numbers in many countries, call routing and queuing, IVR, power dialer, call monitoring, and recording. AI Assistance: Live in-call guidance, transcription, sentiment analysis, coaching scorecards, and automated follow-ups. Omnichannel Workspace: Calls, SMS, WhatsApp, and a shared inbox in one place, with AI messaging agents. Integrations: 250+ native integrations, including Salesforce, HubSpot, Zendesk, Intercom, Shopify, and Microsoft Teams. Use Cases Sales Teams: Outbound calling with a power dialer and automatic CRM updates. Customer Support: Call routing, queues, and after-hours coverage by AI agents. SMBs: A phone system set up in days without telecom hardware. Regulated Industries: Healthcare, finance, and insurance teams, with SOC 2 Type II, GDPR, and HIPAA compliance.
Orchestration & Agent Platforms
HQ COUNTRY
Paris, France
FOUNDED
2014
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