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Mihup: In-Car Voice Assistant and Contact Center Voice AI Mihup is a Kolkata-based voice AI company founded in 2016, with offices in Bengaluru, Pune, and Singapore. It builds an in-car voice assistant for automotive OEMs and a contact center suite covering voice agents, interaction analytics, and agent assist, using its own phoneme-based speech recognition. Its customers include Tata Motors and enterprises in banking, financial services, and insurance. Key Features Automotive Voice Agent (AVA): In-car voice assistant for vehicle controls, navigation, media, and calls, running on edge or in hybrid mode, in 20+ languages according to the company. Mihup Voice Agent: LLM-powered voice bot for contact centers with a no-code agent builder, barge-in handling, and transfer to human agents. Interaction Analytics: Speech analytics that audits and scores customer and agent conversations, with LLM-based insights tuned for BFSI. Agent Assist: Real-time cues, note taking, and call summaries for agents during live calls. Flexible Deployment: On-premises, private cloud, or Mihup Cloud, with data hosting on OEM clouds for automotive. Use Cases In-Car Voice Control: Hands-free control of vehicle functions and infotainment for OEMs and Tier-1 suppliers. Collections and Renewals: Outbound voice agent calls and analytics for banks, lenders, and insurers. Contact Center QA: Audit all customer calls for compliance and coaching. Smart Devices: Voice commands for appliances, wearables, and EV chargers.
Vertical Applications
HQ COUNTRY
Kolkata, India
FOUNDED
2016
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