Exotel is an AI-powered customer experience platform that unifies AI agents, contact centers, and telecom infrastructure. It helps businesses raise AI containment rates and lower the cost to serve across more than 25 billion interactions a year.
Exotel: The AI-Led CX Ecosystem
Exotel is an AI-powered customer experience platform that brings AI agents, contact centers, and telecom infrastructure into a single ecosystem. Built to balance automation with human empathy, it helps businesses reduce repeat contacts, increase AI containment, and lower the cost to serve while managing over 25 billion interactions annually.
Key Features
Intelligent AI Agents: AI voice and chat agents that resolve routine queries with up to a 75% containment rate, with smooth escalation to human teams.
AI-Powered Contact Center: A context-aware omnichannel contact center with AI Agent Assist for real-time guidance, delivering up to 40% productivity gains.
Unified Communication Stack: Telecom-grade voice and messaging APIs with 99.99% uptime and sub-300 ms voice latency.
Conversation Intelligence: Analyzes 100% of interactions for quality, compliance, and sentiment to drive continuous improvement.
Enterprise-Grade Infrastructure: 150+ ready-to-use integrations, responsible AI guardrails, and compliance controls at every layer.
Use Cases
Customer Support: Automate routine queries and give human agents real-time context and next-best actions.
Sales and Marketing: Run sales automation and marketing campaigns across voice and text channels.
Debt Collection: Streamline and automate collection communications.
