[ STACK LIBRARY ]

Decagon

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AI support agents for enterprises that resolve tickets across chat, voice, and email, backed by Accel and a16z.

Decagon builds AI agents that handle enterprise customer support end to end. The agents resolve inquiries across chat, email, and voice, and they take actions on customer accounts. The company reports resolution rates around 90 percent, compared with about 20 percent for traditional chatbots. Founded in 2023 in San Francisco by Jesse Zhang and Ashwin Sreenivas, Decagon raised a $250 million Series D in January 2026 at a $4.5 billion valuation. Its customers include Bilt, Eventbrite, Substack, and Rippling.

STACK COVERAGE

Orchestration & Agent Platforms

Omnichannel chat, email & SMS support, Always-on QA monitoring (Watchtower)

DETAILS

HQ COUNTRY

United States

FOUNDED

2023

LANGUAGES

Multilingual

DEPLOYMENT

Cloud/SaaS

PRICING MODEL

Enterprise/Custom

COMPANY STAGE

Series D

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Decagon

Orchestration & Agent Platforms

AI support agents for enterprises that resolve tickets across chat, voice, and email, backed by Accel and a16z.

Omnichannelchat,email&SMSsupport,Always-onQAmonitoring(Watchtower)

Layer: Orchestration & Agent Platforms
Market: Global
HQ: United States
Founded: 2023
Deployment: Cloud/SaaS
Pricing: Enterprise/Custom
Languages: Multilingual
Stage: Series D

Decagon

Decagon

ABOUT

STACK COVERAGE

DETAILS

Decagon

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