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Cresta

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Enterprise AI platform for contact centers that coaches agents live and automates routine conversations, backed by over $270M in funding.

Cresta combines real-time agent assist, autonomous AI agents, and conversation intelligence in one platform for enterprise contact centers. Its assist layer transcribes calls live, suggests responses, and automates notes and wrap-up, while AI agents handle routine voice and chat inquiries. The company has raised more than $270M, including a $125M Series D in 2024 led by World Innovation Lab and Qatar Investment Authority. Cresta integrates with Five9, Genesys, Amazon Connect, and other major CCaaS platforms.

STACK COVERAGE

Orchestration & Agent Platforms

Real-time agent assist, Conversation intelligence & QA

DETAILS

HQ COUNTRY

United States

FOUNDED

2017

DEPLOYMENT

Cloud/SaaS

PRICING MODEL

Subscription

COMPANY STAGE

Series D

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Cresta

Orchestration & Agent Platforms

Enterprise AI platform for contact centers that coaches agents live and automates routine conversations, backed by over $270M in funding.

Real-timeagentassist,Conversationintelligence&QA

Layer: Orchestration & Agent Platforms
Market: Global
HQ: United States
Founded: 2017
Deployment: Cloud/SaaS
Pricing: Subscription
Stage: Series D

Cresta

Cresta

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DETAILS

Cresta

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