Zenarate is a performance platform for frontline customer service teams. Agents practice on AI roleplay simulations with KPI-based coaching, and its Evolve voice agents handle calls and hand off to staff with full context.
Zenarate: AI Performance Platform for Customer Service Teams Zenarate is a Palo Alto company, founded in 2017, that builds a performance platform for frontline customer service teams. Agents practice on AI roleplay simulations across voice, chat, and email, with coaching tied to their KPIs. Its Evolve product adds inbound and outbound voice AI agents that hand calls to staff with full context when needed. Key Features Perform Simulations: AI roleplay practice for voice, chat, email, back office, and software tasks, including AI avatar role play with video analysis. KPI-Based Coaching: Coaching plans built automatically from live performance gaps, for new hires and tenured staff. Analyze: CX analytics and quality assurance that show teams what to coach and why. Evolve Voice Agents: Inbound and outbound voice AI and webchat agents with code-driven guardrails that escalate to a person with full context. Enterprise Compliance: SOC 2, PCI, HIPAA, and GDPR, as stated by Zenarate. Use Cases Onboarding: Train contact center hires on simulated customer calls before they go live. Targeted Coaching: Turn quality assurance findings into coaching for each agent. Call Automation: Automate routine calls with voice AI agents while keeping a human handoff.
Vertical Applications
HQ COUNTRY
Palo Alto, United States
FOUNDED
2017
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