Experience management platform for large enterprises that captures customer, employee and contact center feedback and turns it into AI-driven insights.
Medallia provides cloud software that collects feedback across web, social, text, video, voice and contact center channels, then applies AI and analytics to find themes and root causes. Its modules cover customer experience, employee listening, market research and contact center tools such as conversational intelligence, agent coaching and quality management. The company says it serves 9 of the Fortune 10, and names customers including Airbnb, 3M, Johnson & Johnson and MetLife. Thoma Bravo completed a $6.4 billion cash acquisition in October 2021. Pricing is described only as flexible.
Vertical Applications
HQ COUNTRY
Tysons, Virginia, United States
FOUNDED
2001
Is this your company? To claim this listing or update its details, contact us at sunil@uniocommunity.com
