QuantumLoopAI builds EMMA, an AI receptionist for NHS GP surgeries and Primary Care Networks. EMMA answers patient calls, handles many at once, captures requests such as appointments, and transfers calls that need a person.
QuantumLoopAI: EMMA, the AI Receptionist for NHS GP Surgeries QuantumLoopAI is a London company that builds EMMA, an AI receptionist for NHS GP surgeries and Primary Care Networks. EMMA answers patient phone calls, handles many at once, captures requests such as appointments, and transfers calls that need a person to the practice team. The company says it is used across hundreds of GP surgeries. Key Features Instant Call Answering: Answers every patient call, handling many at the same time to remove the 8am queue. Multilingual Calls: The company says EMMA speaks all major languages used by NHS patients. Call Notes for Clinicians: Each call is captured as a written note with full patient details for the practice team. Transfers and Follow-Up: Calls needing a human are redirected or transferred, and dropped calls get an automatic follow-up. NHS Integrations: Integrates with NHS consultation tools such as Accurx. Use Cases GP Surgery Reception: Take routine phone demand off reception staff. Appointment Requests and Recalls: Capture appointment requests and support QOF recalls and fewer missed appointments. PCNs and At-Scale Providers: Provide phone access across groups of practices.
Vertical Applications
HQ COUNTRY
London, United Kingdom
FOUNDED
2024
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