Nopaque builds TotalPath, a platform that tests phone IVRs and AI voice agents by placing real calls from the customer's point of view. It maps every route, runs repeatable and load tests, and produces compliance reports for UK financial services teams.
Nopaque: Real-Call Testing for IVRs and Voice Agents
Nopaque is a London company that builds TotalPath, a platform that tests phone IVRs and AI voice agents by placing real phone calls from the customer's point of view. It maps every route through a number, turns paths into repeatable tests, and runs load tests. It focuses on UK financial-services teams and their compliance checks.
Key Features
IVR Mapping: Discovers every branch on every number by calling it, for DTMF, voice-first, or mixed menus.
Regression Tests: Scores each change against the last passing run, comparing transcript, timing, and path.
Mission Tests: AI agents call the IVR with freeform goals and grade the outcome.
Load Testing: Hundreds of concurrent PSTN callers with real audio and timing.
Compliance Reports: Scheduled scans that produce dated, signed reports against EU AI Act Art 50, FCA PRIN 2A, and Ofcom checks.
Use Cases
Contact Centre Change Control: Catch IVR and voice-agent regressions before customers hit them.
Regulated Financial Services: Give regulators and boards evidence that the voice channel meets the rules.
Developer CI: Gate voice-side changes behind real calls in GitHub Actions or other pipelines.
