Natterbox is a cloud contact centre and business phone platform built inside Salesforce. Its AI agents answer callers in natural language, complete tasks such as refunds, and hand over to a person with the full transcript.
Natterbox: Salesforce-Native Contact Centre and AI Agents
Natterbox is a London company, founded in 2009, that provides a cloud contact centre and business phone platform built inside Salesforce. Alongside call routing and recording, it offers AI agents that answer callers in natural language, complete tasks in Salesforce such as refunds, and hand over to a person with the full transcript.
Key Features
Salesforce-Native Contact Centre: Call handling, routing policies, and reporting run within Salesforce.
AI Agents: Voice agents that understand natural speech and carry out actions in Salesforce, such as refunds, address changes, and payments.
Handoff with Context: Conversations move to a live agent, or to another AI platform such as Agentforce, with the transcript and context.
Multichannel: AI agents work across voice, SMS, and WhatsApp.
Quick Setup: The company says agents can be built from a website, PDFs, or a knowledge base.
Coaching and Post-Call Automation: AI coaching and automated after-call admin for human agents.
Use Cases
Customer Service Contact Centres: Answer calls without queues, both out of hours and in office hours.
Missed Call Recovery: Capture calls that human teams cannot answer.
Sales and Service Teams on Salesforce: Log calls and conversation data against Salesforce records.
