medflex is a patient communication platform from Konstanz, Germany. Its AI assistant answers patient calls and chat requests, triages them, and automates admin such as appointment booking and repeat prescriptions.
medflex: AI Patient Communication for Practices and Clinics medflex is a patient communication company based in Konstanz, Germany. Its AI assistant answers patient calls and chat requests, triages them, and automates admin such as appointment booking and repeat prescriptions, on top of the practice software. The company says more than 1,000 practices, care centres, and clinics use it. Key Features AI Phone Assistant: Answers patient calls, holds a natural conversation, identifies the request, and resolves many requests end to end. Triage and Prioritisation: Asks targeted follow-up questions to sort requests by urgency, specialty, and economic relevance. Central Inbox: Collects all requests in one place with call summaries and automatically generated to-dos for the team. Human Handover: Recognises when a patient prefers a person and connects the call to reception, with messenger replies for open requests. PVS and Calendar Integration: Connects to the practice management system and calendar to act on bookings and admin tasks. Use Cases Appointment Booking: Book appointments by phone without staff involvement. Repeat Prescriptions and Sick Notes: Take and process routine prescription and sick note requests. Test Result Requests: Capture and route patient requests about findings. Reception Relief: Reduce routine call volume at the front desk of practices and MVZ.
Vertical Applications
HQ COUNTRY
Konstanz, Germany
FOUNDED
2018
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