Luna is an AI receptionist from PraxiPal GmbH for medical and therapeutic practices. It answers calls, resolves patient inquiries, and coordinates appointments around the clock as a natural extension of the practice team.
Luna: The AI Receptionist for Your Practice Luna is an AI receptionist developed by PraxiPal GmbH to fit seamlessly into medical and therapeutic practices. It answers calls on its own, resolves patient inquiries, and coordinates appointments around the clock. Key Features Natural Conversations: Handles calls like a trained staff member, with no robotic feel or keypad menus. Independent Request Resolution: Automatically handles appointment bookings, rescheduling, general questions, and prescription requests. 24/7 Availability: Takes every call during peak times, after hours, and on weekends, handling multiple calls at once. Multilingual Support: Detects and switches languages automatically, including full conversations in English. Practice Software Integration: Connects to practice management systems (PVS) for real-time booking, or works as a standalone assistant. Data Security: GDPR-compliant and hosted on European servers. Analytics and Control: Filters and prioritizes requests by custom rules and shows insights into call times and reasons. Use Cases Staff Shortages: Relieve the team during busy days, illness, vacations, or understaffing. New Patient Acquisition: Capture every first contact so no inquiry is lost. Medical Specialties: Suited to dentistry, general medicine, orthodontics, specialists, therapeutic professions, and veterinary medicine.
Vertical Applications
HQ COUNTRY
Berlin, Germany
FOUNDED
2024
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