HeyKoala is an AI voice agent for hotels, resorts, and restaurants. It answers calls 24/7, checks live availability, takes payments mid-call, and sends WhatsApp confirmations so no booking is lost to voicemail.
HeyKoala: The Front Desk That Never Sleeps HeyKoala is an AI-powered voice agent built for the hospitality industry, including hotels, resorts, and restaurants. It automates the whole reservation process by answering calls around the clock, checking live property management system availability, processing payments during the call, and sending instant WhatsApp confirmations. Key Features 24/7 Multilingual Voice Agent: Answers in under a second in 26+ languages, covering nights, weekends, and overflow traffic with no hold music. Live PMS Integration: Syncs with Opera, eZee, Mysoft HMS, Odoo, and similar systems to quote accurate, real-time room availability. Mid-Call Payments: Sends secure Razorpay links via WhatsApp during the conversation and blocks rooms the moment payment arrives. WhatsApp Confirmations: Instant booking confirmations, reservation write-backs to the PMS, and pre-arrival follow-ups. Restaurant and Drive-Thru AI: Voice ordering at speaker posts and restaurant reservations with POS and KDS sync. Customizable SOPs: Adapts to property rules, including VIP escalation, deposit policies, cancellation terms, and upsell logic. Use Cases Boutique Hotels and B&Bs: Automate the reservation desk. Hotel Chains: Multi-property AI management with central dashboards and SLA-backed uptime. Restaurants and QSRs: Automated reservations and drive-thru voice ordering.
Vertical Applications
HQ COUNTRY
Bengaluru, Karnataka, India
FOUNDED
2025
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