[ STACK LIBRARY ]

EdgeTier

Visit website

ABOUT

AI quality monitoring and analytics for contact centers, reviewing every conversation across all channels.

EdgeTier gives customer-facing teams real-time insight into every conversation across chat, email, and voice. Its Sonar module detects emerging issues and shifts in conversation topics, while Coach scores every interaction against custom QA scorecards and flags coaching opportunities. The platform plugs into existing service software including Zendesk, Salesforce, and Kustomer, and it is trained on millions of contact center conversations. The Dublin-based company raised a 6 million euro Series A round led by Smedvig Capital.

STACK COVERAGE

Testing, Evals & Observability

Multichannel (chat, email, voice transcripts)

DETAILS

HQ COUNTRY

Ireland

FOUNDED

2015

DEPLOYMENT

Cloud/SaaS

PRICING MODEL

Enterprise/Custom

COMPANY STAGE

Series A

Is this your company? To claim this listing or update its details, contact us at sunil@uniocommunity.com

UNIOVOICE AI STACK LIBRARY

Trusted by Unio

EdgeTier

Testing, Evals & Observability

AI quality monitoring and analytics for contact centers, reviewing every conversation across all channels.

Multichannel(chat,email,voicetranscripts)

Layer: Testing, Evals & Observability
Market: Global
HQ: Ireland
Founded: 2015
Deployment: Cloud/SaaS
Pricing: Enterprise/Custom
Stage: Series A

EdgeTier

EdgeTier

ABOUT

STACK COVERAGE

DETAILS

EdgeTier

More in this layer

Egma

Anzzai

Besimple AI