Swara is Credgenics' generative AI voicebot for loan collections. It calls borrowers in 8+ languages, understands intent and sentiment, and sends payment or settlement links during the call.
Swara: Generative AI Voicebot for Loan Collections Swara is the generative AI voicebot inside Credgenics, a loan collections software company founded in 2018 and headquartered in Noida, India. Powered by Credgenics' in-house LLM, speech-to-text, and text-to-speech models, it calls borrowers in 8+ languages and can send payment or settlement links mid-call. Credgenics serves 150+ lenders and raised a $50M Series B in 2023. Key Features In-House Voice Stack: Credgenics' own LLM, STT, and TTS models drive human-like, intent-aware collection calls. Multilingual Calls: Converse in 8+ languages, with real-time language switching during live calls. Intent and Sentiment: Classifies borrower intent (payment, delay, refusal, escalation) and tone, then suggests the next best action. In-Call Payments: Sends payment links, settlement offers, and reminders while the borrower is on the line. Platform Integration: Works with the Credgenics dialer, workflows, and payments, with instant handover to human agents or chatbots. Use Cases Pre-Due Reminders: Friendly reminder calls and payment link nudges before an EMI is due. Post-Due Resolution: Capture reasons for delay and promises to pay, then route the account. Settlements and Pre-Legal: Present pre-approved settlement offers and explain the impact of non-payment before legal action.
Vertical Applications
HQ COUNTRY
Noida, India
FOUNDED
2018
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