Convin is a Bengaluru-based AI agent platform for customer conversations. It automates phone calls, assists human agents during live calls, and analyzes recorded conversations for banking, insurance, healthcare, edtech, and BPO teams.
Convin: AI Agent Platform for Customer Conversations Convin is a Bengaluru-based company founded in 2021 by four IIT Delhi graduates. It builds an AI agent platform for customer conversations that automates phone calls, assists human agents during live calls, and analyzes recorded conversations. Its customers are B2C businesses and contact centers in sectors such as banking, insurance, healthcare, edtech, BPO, and real estate. Key Features AI Phone Call Agent: A voice bot that runs inbound and outbound calls for lead qualification, follow-ups, payment reminders, and routine support queries. Real-Time Agent Assist: Live prompts and objection handling guidance for human agents during calls, with a separate supervisor assist view. Conversation Intelligence: Automated QA that audits and scores customer conversations and surfaces voice of customer insights. Convin LLM: A 7-billion parameter language model the company built for Indian contact centers, announced in August 2024. Developer Speech APIs: Speech to text in 20+ languages, with text to speech listed as coming soon. Use Cases Collections: Automated payment reminder and collection calls for banking and finance teams. Lead Qualification: Call and qualify inbound leads before routing them to sales reps. Contact Center QA: Audit calls for compliance and agent coaching. After-Hours Support: Handle repetitive customer queries outside working hours.
Text-to-Speech
HQ COUNTRY
Bengaluru, India
FOUNDED
2021
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