CiaoDott is an Italian startup that builds AI voice assistants for medical centres, dental practices, and other healthcare facilities. They answer patient calls 24/7, manage appointments in the clinic software, and transfer calls to staff when needed.
CiaoDott: AI Voice Assistants for Healthcare Facilities CiaoDott is an Italian startup that builds AI voice assistants for medical centres, dental practices, and other healthcare facilities. Its assistants answer patient calls 24/7, book, change, and cancel appointments in the clinic software, and transfer calls to staff when needed. The company says they handle 70% of calls on their own. Key Features Specialty Voice Assistants: Assistants are configured per medical specialty, such as a radiology module that recognises patients by phone number. Management Software Integration: Native connections to Italian practice management software let the assistant check availability, book in real time, and send an SMS confirmation. Reminders and Recalls: Automatic reminder calls or messages reduce no-shows, and recalls reach patients who have not booked in months. Control Panel: Front-desk staff track calls, follow-up actions, and statistics in a dashboard. Operator Transfer: Calls are handed to staff according to rules each medical centre sets, with no limit on parallel calls. Use Cases 24/7 Appointment Booking: Take bookings outside opening hours and at peak times. No-Show Reduction: Send automated reminders before appointments. Patient Reactivation: Recall patients who have not booked recently. Front-Desk Relief: Forward incoming calls to CiaoDott without changing the clinic's phone number.
Vertical Applications
HQ COUNTRY
Bari, Italy
FOUNDED
2025
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