Conversation intelligence platform for contact centers that records, analyzes and automates customer interactions across voice and digital channels.
CallMiner builds Eureka, a platform that captures audio, screens and surveys, redacts sensitive data and analyzes interactions for sentiment, root causes and customer journeys. It adds agent coaching and real-time next-best-action guidance, plus voice-optimized virtual agents for automating routine contacts. The platform is open, with APIs, connectors and the Open Voice Transcription Standard. CallMiner says it analyzes 100% of omnichannel interactions and was named a Leader in the Forrester Wave for Conversation Intelligence Solutions for Contact Centers (Q2 2025). Investors include Goldman Sachs Growth Equity, and pricing is not published.
Testing, Evals & Observability
HQ COUNTRY
Waltham, Massachusetts, United States
FOUNDED
2002
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